This session is a deeper dive into Track 104: Communication & Motivation where attendees learned how to communicate like a leader by responding effectively, understanding the frameworks from which we communicate and coming from a place of solution. We’ll provide a refresher on these concepts and expand upon them to include the 3 Pillars of Effective Communication, how we listen, the damage caused by chronic complaints and how to move beyond emotional responses.
*Recommended for all team members. Pre-Requisite: attendees must have taken/viewed Track 104: Communication & Motivation which serves as the foundation for this course.*
2 CPE Credits Available